Guest Survey Checklist
When guests check out, they leave with something that’s vital to your vacation rental business — fresh impressions of the area, their vacation rental home and your management team. A guest survey makes it easy to collect this information, whether it’s multiple choice, checkboxes, one-to-ten ratings (Net Promoter Score) or other options.
Our Guest Survey Checklist makes it easy to pick and choose post-stay survey questions that will help your business -- and that your guests will want to answer.
The Property Listing
- Did the home match the property description and photos?
- Was every detail accurate?
- Were there any unexpected surprises or discrepancies from what was shown in the listing?
Check-in and Check-out
- Was the process easy and convenient?
- Were instructions clear and complete?
- Was someone available to assist if needed?
- Was it easy to enter the home?
- Was it easy to close the home at departure?
Communication
- Was the management team readily and easily accessible?
- How well did management communicate necessary information before, during and after the stay?
- How promptly did management respond to questions?
- How promptly did management respond to issues during the stay?
- If there was an issue, was it resolved to in a satisfactory way?
- Were communication methods, ie text messaging, emails, calls, etc., convenient and easy to use?
Cleanliness
- Was the home clean and tidy upon arrival?
- Were bed linens, towels and window treatments clean and fresh?
- Were the bedrooms clean and inviting?
- Were the bathrooms clean and fresh?
- Was the kitchen clean and ready for use?
- Were common areas clean and well maintained?
Amenities
- Were the promised amenities provided?
- Were essentials like towels, toiletries and kitchen supplies provided?
- Was the pool/hot tub/jacuzzi/grill in working order?
- Was the WiFi dependable?
- Were small appliances, ie coffee maker, microwave, hair dryer, etc. in working order?
- Were large appliances, ie refrigerator, stove, dish washer, etc. satisfactory?
- Were there issues with the heating and/or air-conditioning?
Comfort
- Was a comfortable living space provided?
- Was adequate seating provided and was it comfortable?
- Were the beds comfortable?
- Were there any issues with noise, climate control or pests?
Location
- How convenient and desirable was the home’s location?
- Was the home close to the attractions and amenities you wanted?
- Were there any noise or safety issues related to the location?
Safety and security
- Did you feel safe and secure in the home?
- Were there any concerns about the safety and security of the neighborhood?
- Did the security system work satisfactorily?
Value for money
- Did you feel you got good value for the money you paid?
- Were there any particular aspects of the home that did not seem worth the cost?
Overall experience
- How would you rate your overall experience at the home?
- What did you like most about the property?
- What did you like least?
- What improvements or changes would you suggest to enhance the experience?
- How likely are you to stay again or rent a different home from our vacation rental company?
- How likely are you to recommend our vacation rental company to a friend?
Interested in creating or improving your guest survey? Here are 8 tips for creating surveys that provide the information you need and will entice guests to answer every question.
- Ask short, specific questions
- Make sure each question is essential
- Be mindful of overall length (surveys that take 5 to 10 minutes are most likely to be completed)
- Present questions in a logical order
- Create a consistent rating scale
- Send out surveys three days within guest departure
- Research surveys online for ideas before you write
Also, see our Area Guide Checklist.