Messaging
Answer texts instantly and wow your guests
Get a dedicated business line for texting with guests, owners, housekeeping and others and an inbox your entire team can access. Help guests contact you quickly and receive faster responses than with email or phone calls. Start using this tool in under 30 minutes.
Scheduled a demo and start your free 2-week trial today.
MESSAGING
Why You Need It
Answer Guest Text Messages Swiftly
Don’t put guests on hold or make them wait for an email response to a question. Text messaging is instantaneous. Send an immediate reply when guests text questions like how to turn up the heat or whether late check out is possible.
Save Time And Increase Efficiency
Texting is faster and more efficient than answering guest questions by email, phone or face-to-face conversation. Use the time you’ll save to focus on other aspects of your vacation rental business.
Please Your Guests
Guests love texting and have made it their preferred mode of communication with hotels and airlines. Make your guests happy and show that your vacation rental business is up to date, tech savvy and on the lookout for the latest ways to accommodate guests.
MESSAGING
How It Works
Receive a Dedicated Number
We’ll assign you a dedicated phone number with your local area code so texts don’t go to your business or personal phone number. Or transfer an existing number of your choice to receive texts.
Set Up Your Team
Create your Team Page to make sure each team member sees every text message and reply. Set up office hours and an automatic out-of-office message so guests, owners and others know when they can expect a reply.
Use Unified Text Inbox
Unified Text Inbox saves all messages from guests, owners and others as well as staff replies so your team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.
MESSAGING
Smart Features That Make A Big Difference
Get Rental Software Integration
RueBaRue integrates with popular vacation rental software. This allows us to import guest reservations and match the guest name, rental unit and arrival and departure dates when you receive a message so you don’t need to look anything up.
Use Guest Dashboard
This vital feature gives you a view of all your guest bookings such as guest name, arrival and departure dates, phone number, email and door codes. Use the dashboard to communicate with guests via text message and re-send digital guestbooks, guest satisfaction surveys, 5-star review filters and more.
Get Unified Text Inbox
Unified Text Inbox saves all guest messages and staff replies so that your vacation rental team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.
Get A Dedicated Texting Number
Your vacation rental business receives a dedicated texting number with your local area code to send and receive text messages from guests.
Get The iPhone & Android App for Property Managers
Stay in touch with guests and direct your vacation rental business when you’re away from your desk with our Guest Messaging App. Available on iPhone and Android, the app provides immediate access to every guest and all text messages.
Import Contacts
Import contact information for homeowners, external vendors, housekeeping & maintenance, and potential renters, and communicate with them by text message. Messages are saved in a unified text inbox along with texts from guests and can be accessed by your entire team.
Send Saved Responses
Save your answers to frequently asked questions, and reply to guests in seconds. Create and send saved responses from your desktop computer or the RueBaRue Guest Messaging app.
Send and Receive Photos
This feature lets you and your guests send photos by text. This means that if a problem occurs, guests can take a photo of the broken lamp or carpet stains and send it by text to you and your team.
Get Call Forwarding
Sometimes guests will inadvertently call the texting number assigned to your account. Use this feature to forward those calls to your main office number or your personal cell phone.
Send an Out-of-Office Response
Auto-send a customized out-of-office message when a guest texts you after hours, and give them a way to contact you in case of an emergency.
Consult Message Logs
Every text message you send and receive is logged for future reference if the need arises.
Auto-Archive Messages
Archive messages automatically after guests check out, and keep a tidy inbox.
See What Our Customers Are Saying
"This is, quite simply, the tool you need. We adopted it as a way to facilitate contactless check-in and cannot imagine operations without it. A must.
My guestbooks and information now go out automatically by text and email at a pre-scheduled time. They look neat and professional and are super functional. I like that the platform can be customized to match my company colors and logo. Guest feedback has been great!
I LOVE how easy the software is to use. It makes sense, it flows and it's very easy for our guests to receive the informaiton they need by email and text. It has cut my job in half!