GUEST SMS MESSAGING
Why It Matters
Answer Guest Text Messages Instantly
Don’t put guests on hold or make them wait for an email response to a question. Text messaging is instantaneous. Send an immediate reply when guests text questions like how to turn up the heat or whether late check out is possible.
Texting can be faster and more efficient than answering guest questions by email, phone or face-to-face conversation. Use the time you’ll save to focus on other aspects of your vacation rental business.
Burnish Your Business
Texting shows that your vacation rental business is up to date, tech savvy and on the lookout for the latest ways to accommodate guests. Don’t get left behind.
GUEST SMS MESSAGING
How It Works
Receive a Dedicated Number
We’ll assign you a dedicated phone number with your local area code so texts don’t go to your business or personal phone number. Or transfer an existing number of your choice to receive texts.
Set Up Your Team
Create your Team Page to make sure each team member sees every text message and reply. Set up office hours and an automatic out-of-office message so vacation rental guests know when they can expect a reply.
Use the Team SMS Inbox
Team SMS Inbox saves all guest messages and staff replies so your team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.
GUEST SMS MESSAGING
Features You’ll Enjoy
Rental Software Integration
RueBaRue integrates with popular vacation rental software. This allows us to import guest reservations and match the guest name, rental unit and arrival and departure dates when you receive a message so you don’t need to look anything up.
This vital feature gives you a view of all your guest bookings such as guest name, arrival and departure dates, phone number, email and door codes. From this dashboard, you can communicate with guests via text message and re-send digital guestbooks, guest satisfaction surveys, five-star review filters and social media campaigns.
Team SMS Inbox
Team SMS Inbox saves all guest messages and staff replies so that your vacation rental team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.
Dedicated SMS Number
Your vacation rental business receives a dedicated SMS number with your local area code to send and receive text messages from guests.
Import contact information for homeowners, external vendors, housekeeping & maintenance, and potential renters, and communicate with them by text message. Messages are saved in a unified team SMS inbox along with texts from guests and can be accessed by your entire team.
Send and Receive Photos
This feature lets you and your guests send photos by text. This means that if a problem occurs, guests can take a photo of the broken lamp or carpet stains and send it by text to you and your team.
Sometimes guests will inadvertently call the SMS number assigned to your account. Use this feature to forward those calls to your main office number or your personal cell phone.
Auto-send a customized Out-of-Office message when a guest texts you after hours, and give them a way to contact you in case of an emergency.
Every text message you send and receive is logged for future reference if the need arises.
Archive messages automatically after guests check out, and keep a tidy inbox.
What Customers are Saying
"This is, quite simply, the tool you need. We adopted it as a way to facilitate contactless check-in and cannot imagine operations without it. A must.
My guestbooks and information now go out automatically by text and email at a pre-scheduled time. They look neat and professional and are super functional. I like that the platform can be customized to match my company colors and logo. Guest feedback has been great!
I LOVE how easy the software is to use. It makes sense, it flows and it's very easy for our guests to receive the informaiton they need by email and text. It has cut my job in half!