sms-automation

SMS Automation

Schedule and auto-send texts to guests.

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SMS AUTOMATIONS

Why It Matters

Increase Efficiency

Boost efficiency and reduce guest communication operating costs. Enjoy peace of mind knowing that guests will receive vital information when they need it.

Save Time

Eliminate repetitive tasks and save invaluable time that can be channeled into other aspects of your vacation rental business.

Make Your Business Look Good

Text messaging identifies your vacation rental business as tech savvy and on the lookout for the latest ways to accommodate guests. Use automated guest communication to get the most out of SMS.

SMS AUTOMATIONS

How It Works

Customize Templates

Modify our message templates as needed for pre-arrival, post-arrival, check-in and more. Schedule messages for before guests arrive, during their stay and after they leave.

Utilize Macros

Use macros to customize messages with booking or property details such as guest name, arrival and departure dates, address, door codes and WiFi information.

Send Emergency Alerts

Send an automated text message to guests when an emergency occurs or in non-emergency situations that require guest attention. Send instantly or schedule for a later time.

SMS AUTOMATIONS

Features You’ll Enjoy

Rental Software Integration

RueBaRue integrates with popular vacation rental software. This allows us to import guest reservations so you can automatically send digital guestbooks, local area guides and more to guests by text.

Dedicated SMS Number

Your vacation rental business receives a dedicated SMS number with your local area code to send all automated and manual text messages.

Scheduler

Automatically send digital guestbooks, local area guides, guest surveys, personalized messages and more by text or email on a date and time you choose.

Alerts

Send automated text messages informing current and arriving guests of area disruptions like severe storms, fires and road closures by text or email on a date and time you choose.

Five-Star Reviews

Make it easy for guests to leave great reviews on Google and help potential guests discover your vacation rental business. Send review requests automatically after guest checks-out.

Guest Surveys

Create guest surveys to find out what guests think of your vacation rental business before, during and after their stay. Send surveys automatically on the dates you wish.

Schedule Ahead

Create emails that are sent automatically at a later date that you choose. Schedule Ahead is ideal for reminding guests to rebook their vacation rental homes for the following season.

Message Templates

Create or customize our text and email messaging templates as needed for pre-arrival, post-arrival, check-in and more.

Macros

Use macros to personalize messages with booking and property details.

Tags

Use tags to organize your automations. Tagging helps you send scheduled messages and alerts to guests at specific properties.

Online Check-In/Check-Out

Find out if your guests have checked in or checked out to track off-hour arrivals and departures and coordinate housekeeping.

Message Logs

Every text message you send and receive is logged for future reference if the need arises.

Analytics

See detailed reports of automated SMS and email messages sent.

What Customers are Saying

We love RueBaRue! Their intuitive texting is the best in its class, and they have world-class customer service and fantastic people running the company.

Having RueBaRue has tremendously cut the number of questions that guests have about the home and amenities, local attractions and places to eat.

We're ecstatic about RueBaRue. We've had so many compliments from guests about how easy it is to use and how everything they need is at their fingertips. We're also getting fewer calls about how to do things.

Ready to Provide World-Class Hospitality?

SMS AUTOMATIONS

Frequently Asked Questions

With SMS Automation, you can automatically send text messages to guests before, during and after their stay. You’ll save valuable time you’d spend fielding repeat questions.
RueBaRue assigns your business a dedicated phone number in your local area code. All messages are sent from this number.
Use the RueBaRue desktop web app or mobile app designed for property managers to respond to guests.
Turn on your browser and smartphone notifications, and our system will notify you when a new message arrives.
Set up your team’s out-of-office hours. Based on your team’s availability, our system will send out-of-office responses to your guests automatically.
We can forward the call to your landline or a mobile number.
There’s no limit to the number of text messages that you can send to guests, but we recommend no more than three or four messages per stay. You don’t want to disturb your guests while they’re on vacation. We recommend that messages be concise so guests will read them.
Yes, you can schedule messages to be sent before guests arrive, during their stay or after they check out.
Using tags, you can send messages to guests at select properties. The tag can be a town, neighborhood, condo building or homes with swimming pools or bathtubs.
You can use macros to include booking-specific information or property information in text messages.
Yes. In addition to sending text messages, you can also schedule email messages through RueBaRue.
Yes, we deal with international phone numbers as long as the country code and + are present.
Yes, you can schedule or instantly send urgent messages to all guests or guests staying at specific properties using tags.
Yes, you can. Contact sales@ruebarue.com or schedule a demo for the pricing information.
With PMS integration, it takes only a few minutes to set up your account.

Ready to Provide World-Class Hospitality?