Training

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Master Property Guide & Property Guides

1 Hour  •  Every Tuesday at 2 PM EST

Automation, Guest Messaging and SMS Webchat

1 Hour  •  Every Wednesday at 2 PM EST

Destination Guides, Guest Reviews, Guest Surveys, Extend Guest Stays and More

1 Hour  •  Every Thursday at 2 PM EST

Course Details

Master Property Guide & Property Guides

Duration: 60 minutes (includes Q&A)
  1. Overview (with examples)
  2. Adding new, removing, editing sections
  3. Adding text, image, video and PDF
  4. Understanding macros
  5. Adding new macros
  6. Adding macros to content
  7. Understanding tags
  8. Adding new tags
  9. Adding tags to sections
  1. Overview
  2. Review the list and edit pages
  3. Updating content
  4. Hiding a section
  5. Reverting to master
  6. Add new property guide (with PMS ID, destination guide, address, guide name)
  7. Remove property guide (subscription)
  8. Preview guide
  9. Settings > Branding

Automation, Guest Messaging and SMS Webchat

Duration: 60 minutes (includes Q&A)
  1. Overview (with examples)
  2. Review the list and add/edit pages
  3. Settings > Messages
  4. Understanding macros (all macros)
  5. Settings > API
  6. Add new macros
  7. Adding macros to content
  8. Understanding tags
  9. Set up tags
  10. Adding tags to a scheduled message
  11. Advanced Options (Streamline Only)
  12. Activating or disabling messages
  13. Scheduling messages
  14. How to test?
  1. Overview (with examples)
  2. Review the list and add/edit pages
  3. Adding macros to content
  4. Adding tags to an alert
  5. Using Message Templates
  1. Overview
  2. Review the list page (filter, search) and add/edit pages
  3. Sending messages to a guest
  4. Disabling automatic messages with Auto Send
  5. Sending messages manually
  6. Errors: Missing property guide, Missing destination guide
  7. Guest rating
  8. Check-in and Check-out indicators
  1. Overview
  2. Inviting a user
  3. Suspending a user
  4. Setting team hours
  5. Team alerts
  6. Settings > Messages
  1. Overview
  2. Sending and receiving messages
  3. Sending and receive images
  4. Using saved response
  5. Search
  6. Archiving and flagging messages
  7. Desktop notifications
  8. Settings > Messages
  9. Mobile App (install, notifications)
  10. How to test?
  1. Overview
  2. Installing SMS Webchat
  3. Settings > SMS Webchat
  4. Responding to website visitors

Destination Guides, Guest Reviews, Guest Surveys, Extend Guest Stays and More

Duration: 60 minutes (includes Q&A)
  1. Overview (with examples)
  2. Adding places, text, events and upsell modules
  3. Arranging items
  4. Settings > Destination Guides (Manage Tabs)
  5. Attaching a destination guide to property guide
  1. Overview (with examples)
  2. Settings > Five Star Review
  3. Get Google Business Review Link
  4. Updating the scheduled message
  1. Overview (with examples)
  2. Adding new survey
  3. Adding new, removing, editing sections
  1. Overview (with examples)
  2. Adding new survey
  3. Adding new, removing, editing sections
  1. Overview
  2. Error alerts
  1. Overview
  2. Review all reports