Training
Register for one of three one-hour training courses offered weekly.
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Destination Guides, Guest Reviews, Guest Surveys, Extend Guest Stays and More
1 Hour  •  Every Thursday at 2 PM EST
Course Details
Master Property Guide & Property Guides
Duration: 60 minutes (includes Q&A)
- Overview (with examples)
- Adding new, removing, editing sections
- Adding text, image, video and PDF
- Understanding macros
- Adding new macros
- Adding macros to content
- Understanding tags
- Adding new tags
- Adding tags to sections
- Overview
- Review the list and edit pages
- Updating content
- Hiding a section
- Reverting to master
- Add new property guide (with PMS ID, destination guide, address, guide name)
- Remove property guide (subscription)
- Preview guide
- Settings > Branding
Automation, Guest Messaging and SMS Webchat
Duration: 60 minutes (includes Q&A)
- Overview (with examples)
- Review the list and add/edit pages
- Settings > Messages
- Understanding macros (all macros)
- Settings > API
- Add new macros
- Adding macros to content
- Understanding tags
- Set up tags
- Adding tags to a scheduled message
- Advanced Options (Streamline Only)
- Activating or disabling messages
- Scheduling messages
- How to test?
- Overview (with examples)
- Review the list and add/edit pages
- Adding macros to content
- Adding tags to an alert
- Using Message Templates
- Overview
- Review the list page (filter, search) and add/edit pages
- Sending messages to a guest
- Disabling automatic messages with Auto Send
- Sending messages manually
- Errors: Missing property guide, Missing destination guide
- Guest rating
- Check-in and Check-out indicators
- Overview
- Inviting a user
- Suspending a user
- Setting team hours
- Team alerts
- Settings > Messages
- Overview
- Sending and receiving messages
- Sending and receive images
- Using saved response
- Search
- Archiving and flagging messages
- Desktop notifications
- Settings > Messages
- Mobile App (install, notifications)
- How to test?
- Overview
- Installing SMS Webchat
- Settings > SMS Webchat
- Responding to website visitors
Destination Guides, Guest Reviews, Guest Surveys, Extend Guest Stays and More
Duration: 60 minutes (includes Q&A)
- Overview (with examples)
- Adding places, text, events and upsell modules
- Arranging items
- Settings > Destination Guides (Manage Tabs)
- Attaching a destination guide to property guide
- Overview (with examples)
- Settings > Five Star Review
- Get Google Business Review Link
- Updating the scheduled message
- Overview (with examples)
- Adding new survey
- Adding new, removing, editing sections
- Overview (with examples)
- Adding new survey
- Adding new, removing, editing sections
- Overview
- Error alerts
- Overview
- Review all reports
Requirement: RueBaRue trial or live account